Cart & Checkout FAQ
Does Rogue ship outside of the Continental United States (AK, HI and International customers)?
Rogue Fitness ships gear all around the world. If you are located outside the Lower 48 States you may be contacted after you place an order if additional shipping is required. You may choose to pay the additional cost or If you prefer not to pay the additional shipping cost we can promptly refund your order. International customers are responsible for any customs fees that may be associated with the order once it arrives at the border.
European Union customers: If product value is greater than €150, you will be responsible for any customs fees associated with the order once it arrives at the border. If product value is less than €150, Rogue will collect VAT & Duty at checkout and you will not be responsible for any additional fees.
Add on items located in drop-down menus such as a Barbell or Bumper set is priced for Continental US shipping only. If you live outside the Lower 48 you will be contacted if additional shipping is required.
Flooring shipping rates are only valid in the US 48 contiguous states. If you live outside the Lower 48 you will be contacted for additional shipping charges.
Why am I being charged sales tax?
Rogue Fitness is required by law to collect sales/use tax on orders shipped to the following states:
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- Washington DC
- West Virginia
If you are shipping to one of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
*All California orders placed after April 1, 2019 will be subject to California State and District Sales Tax.
When will my Expedited Shipment Arrive?
(1-Business Day & 2-Business Day Shipping)
- Expedited orders placed on a business day (Monday-Friday) prior to 3 PM Eastern Standard Time will ship the same day, subject to complete verification.
- Expedited orders placed after 3PM EST will ship the following business day, subject to complete verification.
- Expedited orders processed on the weekend will ship on the following business day.
- Business days do not include weekends (Saturday and Sunday) or US holidays.
- All deliveries are only made on business days. (No Saturday Deliveries)
I am unable to get any shipping estimate other than "pick up only".
Please be sure you are entering your state/province AND postal/zip code. Both locations are needed to estimate shipping properly. If you only enter a postal/zip code it will also need a state. You can also refresh the page to reset the form and start over entering your information in. If this solution doesnt work for you please feel free to contact us or call us at (614) 358-6190 to complete your purchase and we will troubleshoot your issues.
I am unable to get any shipping estimate other than "pick up only" when shipping to Canada or an APO address.
Please make sure you are checking out in the correct store. If you are using roguefitness.com to buy equipment that you will be shipping to Canada or an APO address you will not be able to get a quote from the main store. Instead you should use the Rogue Canada Store to checkout if you are shipping to Canada. Likewise if you are wanting to ship to an APO address please use our Rogue APO Store. If neither of these solutions works for you please feel free to contact us or call us at (614) 358-6190 to complete your purchase and we will troubleshoot your issues.
I cannot get a shipping quote to Guam.
Please use the Rogue APO Store to place your order.
After hitting "Submit Your Order" I receive a "Gateway Error" Message.
Gateway error messages indicate that the Credit Card information you have entered was either entered incorrectly or was declined. Many times people forget to use the proper billing address or miss type the expiration date or card number. If all of your information is correct but the card was declined this may be caused by a purchasing limit on your card, perhaps it was exceeded. This is also often the case. If neither of these solutions works for you please feel free to contact us or call us at (614) 358-6190 to complete your purchase and we will troubleshoot your issues.
I cannot add items to my cart or check them out. When I hit "add to cart" it takes me to the cart page and says that my cart is empty.
The reason for this is caused by your browsers cookies settings. Most/all online stores and websites require cookies to be enabled to make purchases and use the full functions of the website. If you are unsure if your cookies are enabled or how to enable them follow this link about how to check and enable your cookies. If this solution doesnt work for you please feel free to contact us or call us at (614) 358-6190 to complete your purchase and we will troubleshoot your issues.
I'm placing an order, but I would like to pay with multiple credit cards. Do I need to call in my order?
You do not need to call in your order. If you would like to pay for an order with multiple credit cards, you can purchase a gift card for the amount you would like to put on each credit card. You can then enter the gift card code(s) into your shopping cart when submitting your order online.
If you are ordering Rogue gift cards with a prepaid gift card such as Visa or MC, we recommend holding onto these cards for 1-2 weeks for verification. This type of transaction may get flagged as fraudulent so you could be contacted to verify payment information. To avoid this, please contact us before placing your order.
How long will it take for my order to arrive?
See chart below for estimated transit times from Columbus, OH to the Contiguous U.S. These transit times are estimates and do not take into account weather or any other possible delays. Transit days = normal business days.
How is my credit card information saved?
Rogue stores an encrypted customer identifier that corresponds to information stored with our Merchant Services Provider, Authorize.net. This key is transmitted via a secure connection only at the time of authorization. No personally identifiable information is stored on Rogue’s servers. Customer payment information is stored for 120 days with Authorize.net for processing certain types of follow-up transactions (for example, refunds). After this time period, full customer information is purged and only masked information is stored.
Please note: Credit Cards are only stored for users of roguefitness.com, rogueapo.com if the customer chooses to store their information. Credit Cards cannot be stored for users of roguecanada.ca, rogueeurope.eu, or rogueaustralia.com.au.
Why is a $0.01 charge being placed on my card?
Rogue Fitness may place a $0.01 hold on your stored credit/debit card when you:
• Store your card the first time, • Edit the billing information of a stored card, or • Edit the details (number, CCV, expiration, etc) of a stored card
This hold allows us to ensure that the card is valid, that you have authorized us to store the card info, and that the stored information will work with the payment processing system. THIS AMOUNT IS NOT CHARGED TO YOUR CARD, and the transaction is voided as soon as it is completed. Your card provider determines the amount of time that the $0.01 hold remains on your card, and any questions regarding the duration of the hold should be directed to them.
I ordered products that qualify for a Rogue Fitness Shipping Promotion, but my order includes shipping charges.
Shipping promotions are only valid in the continental US 48 states, and exclude expedited shipping. If you have selected items that otherwise qualify for a shipping promotion and have selected a different delivery speed you will be charged for expedited shipping. Please see our Shipping Promotions page for additional details. If you feel you are being charged shipping in error please feel free to contact us or call us at (614) 358-6190 to complete your purchase and we will troubleshoot your issue.